1. - These are the terms and conditions on which we, Shayv Gent Salon LLC, supply products, services, or digital content to you.
2. - These terms and conditions constitute a legally binding contractual relationship between you and us.
3. - Please read these terms carefully before you submit your order/booking to us.
4. - These terms tell you who we are, how we provide you with products and/or services, how you and we may change or end the contract, what to do if there is a problem a dispute, and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

The following definitions apply under these terms and conditions:

1. - App means our customer mobile application software available for download from Android and IOS platforms.
2. - Services means the services as set out in clause 3.6 (a).
3. - Products means the products as set out in clause 3.6 (b).
4. - Mobile Barber Booking means a request to book Services provided by a Mobile Barber.
5. - Mobile Barbers means our employees providing mobile barber services.
6. - Subscriptions means a monthly Subscription to the Services provided by the Mobile Barbers and additional discounts or benefits that may be offered accordingly.

1. - We are Shayv Gent Salon LLC, a company registered in Dubai, United Arab Emirates. Our company registration number is 899922 and our registered office is at Barsha Heights, Al-Shafar 1, office 2206, Dubai, PO. Box 336244 (“us”, “we”, or “our” for short). Any reference to “you” or “your” means you as the user of our Website or our App
2. - You can contact us using the following methods:
1. 1- Email: info@shayv.com
2. 2- WhatsApp: +971 52 265 6755
3. 3- Twitter Messenger: https://www.linkedin.com/company/shayvsalon/
4. 4- Instagram Messenger: https://www.instagram.com/shayvsalon/
5. 5- Facebook Messenger: https://www.facebook.com/Shayvsalon/
3. - If we have to contact you, we will do so by telephone or by writing to your registered email address or in App messenger..
4. - When we use the words writing or written in these terms, this includes emails.
5. - Our mobile App allows you to book and pay for a broad range of hair and beauty products and services from a variety of providers.
6. - We currently provide the following products and services:
1. 1- Services: Mobile Barbers Services
2. 2- Products: Various beauty and grooming third-party products provided by our partners.
7. - We provide the Mobile Barbers, and we are responsible for the Services provided by them, subject to these terms and conditions.

1. - To book Mobile services with us:
1. 1- Pay as you go mobile bookings: one-off payment, the booking will be paid, and the Appointment will be validated via the mobile App.
2. 2- Subscriptions: where you can subscribe to the Services provided by the Mobile Barbers for a set number of Services per month (payable via the mobile App on a monthly basis).
2. - The mobile App allows you to select and book with the same Mobile Barber again, but each booking will be separate..
3. - The booking process allows you to view and select dates, services, preferences and health information. It also allows you to review and amend a booking before submitting. It is your responsibility to ensure that all the details and information are correct before submitting your booking. You will only be able to book one Appointment at a time.
4. - Acceptance of your booking will take place once it appears on your Appointment screen on our App showing the provider, estimated time, date, location and the payment made (Appointment), this will create a contract between you and us. All Appointments are subject to traffic and availability of either the Mobile barber or the Time slot.
5. - If we are unable to accept or accommodate your booking, we will inform you about that via our App during the booking process or in writing if the booking has been already made and will not charge you for that booking.
6. - Our Website and App are solely for the promotion and delivery of our Services in the United Arab Emirates. We currently do not provide Services to locations outside the United Arab Emirates. The Services can only be provided in areas where we have Mobile Barbers, if we do not have a Mobile Barber in your local area, we will notify you during the booking process.

1. - The images of the Products on our website are for illustrative purposes only. Although we have made every effort to display the colors accurately, we cannot guarantee that a devices display of the colors accurately reflects the colors of the Products. Your Product may vary slightly from those images.
2. - The packaging of the Product may vary from that shown in images on our website/App.

1. - If you wish to make a change to an Appointment, you can do so via one of the following methods:
1. 1- Mobile App
2. 2- Our call centers
2. - You can reschedule your appointment not less than 4 hours before the appointment. If you do wish to change your Appointment any change made will be subject to availability. If possible, we will let you know about any changes to the price or anything else as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may cancel the Appointment.

We may change the Services:

1. - If our Mobile Barbers are unavailable or do not service the location you have chosen.
2. - If there has been a delay by an event that is out of our control.
3. - To reflect changes in relevant laws and regulatory requirements.
4. - To implement minor technical adjustments and improvements, such as addressing a security threat. We will use all reasonable efforts to minimize the effect on your Appointments and the Services provided, but we may be required to reject pending bookings and re-schedule or cancel Appointments.

1. - If the Services provided by the Mobile Barber will be delayed by an event outside our control, we will contact you as soon as possible to inform you about such delay and we will take steps to minimize the effect of the delay and we shall not be liable for delays caused by such an event, but if there is a risk of substantial delay you may cancel the Appointment and/or your Subscription and receive a full refund for any Services you have paid for and have not received.
2. - If you have booked an Appointment with one of our Mobile Barbers and have provided an address for the delivery of Services and you are not present at that address at the Appointment date and time, you will not be entitled for any refund of the amount paid for that Appointment.
3. - We will need certain information from you to confirm your bookings and provide you with our Services, such as personal details and bank account details. If you do not provide us with the required information you will be unable to complete your booking and may lose your selected Appointment slot. If you give us incomplete or incorrect information, we may either end the contract (and clause 9.2 will apply) or make an additional charge of a reasonable amount to compensate us for any extra work that is required as a result. You will be responsible for any delay, amendment or variation of the Services provided by the Mobile Barber or re-scheduling of an Appointment if this is caused by you giving us incorrect or incomplete information.
4. - We may have to suspend the delivery of the Services:
1. A- To deal with technical problems or make minor technical changes.
2. B- If our Mobile Barbers are no longer able to provide the Services in your location.
3. C- To update the Services to reflect changes in relevant laws and regulatory requirements.
4. D- To make changes (subject to availability) to the Services as requested by you or notified by us to you (see clause 6).
5. - We will contact you in advance to inform you about any suspension of our Services unless the problem is an emergency. If we have to suspend the Mobile Barber Services for longer than 30 calendar days, we will adjust the price so that you do not pay for the Mobile Barber Services while they are suspended. You may withdraw your booking, cancel your Appointment or your Subscription if we suspend the Services, or inform you we are going to suspend it for a period of more than 30 calendar days and we will refund any amounts you have paid in advance for the Services in respect of the withdrawn booking, cancelled Appointment or the remaining Subscription.
6. - If you do not pay for the Services at the time you are supposed to, and you still do not make the payment within 30 days of us reminding you that such payment is due, we may reject any pending bookings, cancel all Appointments and/or suspend your Subscription until you have paid us the outstanding amounts. We will contact you to inform you that we are rejecting your pending bookings, cancelling your Appointments and/or suspending your Subscription. We will not reject any pending bookings, cancel Appointments and/or suspend your Subscription while there is an ongoing dispute raised by you about any unpaid amounts. We will not charge you for the Subscription during the period for which it is suspended. In addition to suspending your Subscription, we have the right to also charge you interest on your overdue payments.
7. - Delivery of Products: If you order from our partners’ beauty Products, we will usually deliver them to you at the time of your next Appointment. If we are not able to do so at the time of your next Appointment or if you do not have an Appointment, we will deliver these products to you as soon as reasonably possible and we will contact you with an estimated delivery date, which will be within 30 days after accepting your order.

1. - Your rights to cancel an Appointment or your Subscription, depend on the reason for cancellation:
1. A- If what you have bought is faulty or mis-described you may have a legal right to end the contract.
2. B- If you want to cancel because of something we have done or have informed you we are going to do, see clause 8.1.
3. C- If you have just changed your mind about the Mobile Barber or Subscription. You may be able to get a refund if you are within the cooling-off period (12-hours prior to your appointment), less than 12 hours prior may be subject to deductions.
4. D- In all other cases (if we are not at fault and there is no right to change your mind), see clause 8.4
2. - If you are cancelling the Appointment or your Subscription for a reason set out at (a) to (d) above, the contract will end immediately; we will refund you in full for any Services and/or Products which have not been provided and you may also be entitled for compensation. The reasons are:
1. A- We have informed you about an upcoming change to the Services (for example, if we are no longer able to provide the Mobile Barber Services in your location) or to our terms and conditions which you do not agree with (see clause 6.1).
2. B- We have informed you about an error in the price or description of the Services you have ordered, and you do not wish to proceed.
3. C- There is a risk that Services may be significantly delayed because of events outside our control.
4. D- We have suspended the supply of the Services for technical reasons or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 calendar days.
5. E- You have a legal right to end the contract because of something we have done wrong.
3. - You have a legal right to change your mind about a product or service you have bought from us within 14 days of the order date. Deciding to use such legal right and the consequences of us it, under the Consumer Law 24, 2006 are explained in more detail in clause.
4. - You do not have a right to change your mind in respect of:
1. A- Services, once such services have been completely delivered, even if the cancellation period is still running.
2. B- Products sealed for health protection or hygiene purposes once such products have been unsealed after you have received them.
5. The grace period within which you have the right to change your mind about a service or product you have bought from us and the consequences of such a decision depend on what you have ordered and how it is delivered.
1. A- Mobile Barber Booking. You have 14 days from the day your Appointment is confirmed. However, once we have completed the Services you cannot change your mind, even if the grace period is still running. If you cancel after we have started the Services, you must pay us for the Services provided up until the time you tell us that you have changed your mind.
2. B- Subscription. You have 14 days to change your mind after the day your Subscription is confirmed. However, once we have completed the Services you cannot change your mind, even if the grace period is still running. If you cancel after we have started
3. C- Products. You have 14 days to change your mind after the day you have received the Product given that such product is still sealed and in its original packaging. Any unsealed/open products or sealed products without their original packaging will not be returned and the amounts paid for such products shall not be refunded for.
6. - Even if we are not at fault and you do not have a right to change your mind, you can still cancel the Appointment or Subscription before it is completed, but you may have to pay us compensation. The Mobile Barber Services are considered completed when we have finished providing the Mobile Barber Services and you have paid for them. The Subscription is considered completed at the end of the Subscription period subscribed and paid for. If you wish to cancel an Appointment or your Subscription before it is completed where we are not at fault and you have not changed your mind, you can simply contact us to let us know. The Appointment and/or Subscription will end immediately, all pending bookings and confirmed Appointments will be cancelled, and your Subscription will be frozen immediately and cancelled shortly thereafter, and we will refund any sums paid by you for Mobile Barber Services not provided but we may deduct from that refund reasonable compensation for the net costs we will incur as a result of your cancellation.
7. To cancel an Appointment or your Subscription, you can inform us via one of the following:
1. A- Mobile App
2. B- Our call center
8. - If you change your mind after Purchasing any of our products, you must return the item in its original packaging during the 14 days grace period for exchange or refund. Items can be returned during your booking with any of our mobile barber service or by calling our call center or by writing to us an email. If you are exercising your right to change your mind you must send off the goods within 14 days of informing us that you wish to end the contract.
9. - Any refund owed to you will be paid, by the method you used for payment. If you are exercising your right to change your mind, we may deduct from any refund an amount for the supply of the Mobile Barber Service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the Appointment or Subscription.
10. - We will make any refunds due to you within 14 days of the day you have informed us you have changed your mind.

1. - We may reject booking requests, and cancel Appointments/Subscriptions for any of the following reasons:
1. A- In relation to Mobile Barber Services, you do not make any payment to us when it is due, and you still do not make payment within 14 days of us reminding you that payment is due.
2. B- Where you have booked an Appointment with one of our Mobile Barbers and have provided an address for the provision of Services but are not present at the address of the Appointment at the agreed date and time(s).
3. C- You do not provide us with information that is necessary for us to provide the Services, such as your personal details, bank account details (in relation to Mobile Barber Bookings only).
4. D- You do not turn up to an Appointment.
2. - If we end the contract in the situations set out in clause 10.1, we will refund any amounts you have paid in advance for the Services we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
3. - We may write to you to inform you that we are going to stop providing any of the Services. We will let you know at least 24 hours in advance of our decision to stop the supply of the product and will refund any sums you have paid in advance for products which will not be provided.

1. - If you have any questions or complaints about the Services and/or Products provided by our Mobile Barbers, please talk to the Mobile Barbers during your Appointment, it is your responsibility to ensure that you are satisfied with the Services provided before the end of the Appointment, otherwise you may have to book another appointment.
2. - If you are unable to resolve any problems with the Mobile Barber, please contact us via one of the following:
1. A- Email
2. B- Our call center

1. - The price of the Services (which includes VAT) will be the price indicated on the booking or Subscription pages on our Mobile App. We take all reasonable care to ensure that the prices of the Services advised to you are correct.
2. - If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
3. - We accept payment with MasterCard, Visa, Master credit card, Visa credit card and cash. The time by which you must pay depends on what product you are buying:
1. A- For Mobile Barber Bookings, you must pay when you make your booking.
2. B- For Subscriptions, you must pay monthly in advance, the first month will be paid upon Subscription and will be due every month on the same day date.
4. - If you think a payment is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly charged sums from the original due date.
5. - All online payments made through our mobile App are processed by a third-party “Payment Gateway” provider. The Payment Gateway provider links our users credit card and bank accounts with their respective accounts in our mobile App and facilitate all payments and refunds, whenever applicable, in relation to the products and services bought on our mobile App. All transactions related to the Payment Gateway, including but not limited to any refund transactions, are subject to the Payment Gateway terms and conditions along with your bank and/or credit card provider in addition to these terms. Shayv is not responsible for any errors done by the Payment Gateway provider.

1. - If we fail to comply with these terms, we are responsible for any loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Appointment was
2. - Our responsibility includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Services provided by the Mobile Barbers.
3. - If the App damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you reasonable compensation. However, you will be responsible for using the App in accordance with our, iTunes and/or Google Play’s instructions and any damage caused by you for doing so will not be within our responsibility.
4. - We only supply Services for domestic and private use and do not offer the Services for any commercial or business purpose (unless you contact us directly), if the Services are used for such, you will be responsible for any loss of profit, loss of business, business interruption, or loss of business opportunity.

1. - You must provide us with your accurate, correct and complete information, and it is your responsibility to inform us about any change in such information.
2. - We will protect your personal information as per the federal laws of the United Arab Emirates and the local laws of the Emirate of Dubai.
3. - We will need to share part or all your personal information, as appropriate, with our partners and third-party providers including but not limited to our Payment Gateway provider for processing online transactions and payments.
4. - We may need to share your personal information with government and law entities are per the local rules and regulations.
5. - We may need to share your personal information with other specialist organizations for identity and credit checking, security and fraud prevention purposes.

You are bound by the following restrictions while using our Mobile App or while receiving our products and services:

1. - Impersonate any other person or entity.
2. - Violate any law or regulation.
3. - Harass or threaten our mobile barbers or any other person representing us while dealing with you.
4. - Use or try to use fraudulent identities and/or methods while using our mobile App, buying and/or receiving our products and services or interacting with any of our representatives whether in person or via any of the official communication tools including our call center or via email.

1. - The legal relationship between you and us is a legally binding contractual relationship governed by these terms and conditions. No other person shall have any rights to enforce any of its terms. Neither of us will need to get an agreement of any other third-party person in order to end this relationship or make any changes to these terms.
2. - We may transfer our rights and obligations under these terms to another organization. We will always inform you in writing before this happens and we will ensure that the transfer will not affect your rights under these terms and conditions.
3. - You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. We may not agree if the assignee does not provide the required information.
4. - Each paragraph in these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
5. - If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do such things and it will not prevent us taking steps against you later. For example, if you miss a payment and we do not immediately inform you to pay it, but we continue to provide you with our services and products, we can still require you to make the payment at a later date.

Shayv reserves the right to amend these Terms from time to time. Any amendments to these Terms shall be communicated by notice to our users at least 14 days prior to such amendments taking effect. If the user does not object in writing to Shayv on any of the amendments to these Terms prior to the revised Terms taking effect, then the user shall be deemed to have accepted the revised Terms.

1. - These terms and any contractual relationships arise in relation to our products and services shall be governed, enforced and controlled by the laws of the Emirate of Dubai and the United Arab Emirates federal laws wherever appropriate.
2. - In the case of any disputes arising from using our service, buying our products and or using our mobile App, whereas both parties fail to resolve such disputes, an arbitration proceeding shall be submitted to the Dubai Court, United Arab Emirates.